Terms of Service

“OrgWise”, “we”, “us” — OrgWise FZ-LLC, UAE. “Customer” — the legal entity that subscribes to a workspace. “User” — an individual whom the Customer grants access to the workspace. “Service” — the OrgWise web app, API surfaces and any documentation we publish under orgwise.cc.

OrgWise grants the Customer a non-exclusive, non-transferable right to use the Service during the subscription term for its internal business operations. Modules, per-user quotas, storage caps and any AI-usage limits are set in the order form signed with the Customer.

You agree not to:

• Reverse-engineer, decompile or attempt to derive the source code of the Service.
• Use the Service to store or transmit unlawful content, malware, or any material that infringes a third-party right.
• Circumvent authentication, rate limits, tenant isolation or any other security control.
• Feed the built-in AI assistant with content you do not have the right to disclose, or use its output to build a competing product.
• Resell, sublicense or share Users’ login credentials.

The Customer owns all data submitted to the workspace. OrgWise processes that data only as needed to provide the Service and as described in the Privacy Policy. A Data Processing Agreement (DPA) is available on request and forms part of the order form for every enterprise subscription.

OrgWise targets 99.9% monthly uptime for the production workspace, measured excluding maintenance windows announced 72 hours in advance. Service credits for missed SLA thresholds, if any, are described in the order form.

The Service ships with a built-in AI assistant. Its output is generated by third-party models and may be inaccurate, incomplete or biased. The Customer is responsible for reviewing every suggested action before applying it inside the workspace. OrgWise never uses Customer data to train third-party models unless a workspace administrator opts in explicitly.

Fees are set in the order form and invoiced according to the payment schedule agreed there. Unless otherwise stated, fees are exclusive of taxes and are non-refundable once billed. Late payment accrues interest at 1.5% per month.

Each party will protect the other’s confidential information with the same degree of care it uses to protect its own — and no less than reasonable care. This obligation survives the end of the subscription for three years.

OrgWise and its licensors retain all right, title and interest in the Service, including all improvements, feedback and derivative works. The Customer retains all right, title and interest in Customer data.

The Service is provided “as is”. To the maximum extent permitted by law, OrgWise disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement.

Except for breaches of confidentiality, gross negligence or wilful misconduct, neither party’s aggregate liability under these terms will exceed the fees paid to OrgWise in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, consequential or punitive damages.

Either party may terminate for uncured material breach on 30 days’ written notice. On termination we make Customer data available for export for 30 days, after which we delete it in line with the retention schedule in the Privacy Policy.

These terms are governed by the laws of the United Arab Emirates. Any dispute goes to the courts of the Dubai International Financial Centre.

Material changes are announced in-app 30 days before they take effect. Continued use after that date constitutes acceptance.

Legal notices and general enquiries go to management@orgwise.cc.